BG RemoverHelp with BG Remover
The quick fixes first — and a real address if none of them does it.
Contact us
Bugs, billing, a photo the app could not cut out, a translation that reads wrong — all of it is welcome.
support@bgremover.appWe usually reply within a couple of working days.
Reporting a bug well
The more of this you can include, the faster it gets fixed:
- Your phone model and Android version
- The app version, from Settings → About
- What you did, what you expected, what happened instead
- A screenshot or a screen recording if you have one
- Whether it happens every time, or only with one particular photo
Common fixes
“Background removal is still getting ready”
The segmentation model is downloaded once by Google Play services. Connect to Wi-Fi, leave the app open for a minute and try again. If it persists, check that Google Play services is up to date in the Play Store.
The app could not find a subject
The model looks for a clear foreground subject. Very low contrast, heavy motion blur or an extremely busy scene can defeat it. Try a different shot, or use the manual cutout in the refine screen — the lasso and magic wand can select a subject the model missed entirely.
My Pro purchase is missing
Make sure you are signed in to Google Play with the account you bought it on, then tap Restore in the paywall or Settings. If it still does not appear, send us the Play order number from your purchase email.
The app is taking a lot of storage
Settings → Storage shows what projects and temporary files are using, and lets you free up the temporary ones — exports, batch outputs and imported background copies — without touching your projects.
An export looks softer than the original
Check the resolution in the export screen. Standard is 1080 px on the longest side; HD is 2160 px and 4K is 4320 px. For the sharpest result, start from the largest original you have — the export is rendered from it.